Photo Evo is a Java based application, which allows it to run on Windows and MacIntosh systems.
Although we strive to keep the program problem-free, sometimes interactions between Java, Windows, OS X, and third-party software can cause the application to malfunction or perform below expectations.
We will keep you informed of known issues and their solutions. Because Photo Evo runs on Java, it is important to keep Java updated to the latest version. These free updates can be found at www.java.com.
New computers do not always have Java preloaded, so you can download the free software at the same site for a new installation.
Some Java updates sometimes fail to remove the previous version. This can sometimes cause problems. Check your Control Panel, Add/Remove Programs for multiple versions of Java and uninstall all but the latest version.
We have had reports of a problem sending orders in Windows 7/Vista. This is a Windows problem, causing it to block the transmission of the order to the lab. The following steps will resolve the issue.
Click Start in Win 7/Vista, then choose All Programs, Accessories, and right-click on Command Prompt. Choose Run as Administrator in the list and the black command window will open. At the prompt type:
netsh advfirewall set global StatefulFTP disable
and press Enter. An ‘OK.’ should appear below it and bounce back to a prompt, then type
and press Enter to formally quit the window.
The first step is to make sure Java 7 is truly installed from www.java.com. A common mistake we have seen is that a user will download the Java installer .dmg file, execute it and think Java is installed. Execution of the .dmg package merely unpacks the Java installer, which still needs to be run to actually install Java 7. After the install is completed, a good check is to open System Preferences from the top left Apple icon and see if Java now appears in the list.
To start ROES, it is best to use the web site index page link to begin – for anyone updating from 10.6 or 10.7 the old desktop icons should be sent to Trash. Due to recent updates Safari is no longer prompting to execute the launch.jnlp file from the index page start as it has in the past. Firefox, fromhttp://www.mozilla.org/en-US/firefox/new/, is a much better option as it does pull down the launch.jnlp file and prompt to execute it in Java as expected.
We have seen Safari perform a quick auto-download of the launch.jnlp file, however it is quite fast and easily missed. Safari also has been storing these downloaded files in a cache folder, as opposed to the usual Downloads folder. For new Mac systems and those recently updated, the best and quickest method to start now when Safari is the browser is to right-click or hold the Control button down and click on the Direct launch: link on the index page, and choose Download Linked File As… from the list. In most cases the save dialog will default to Documents, and the launch.jnlp should be saved there. Starting ROES then should simply be a matter of opening Finder, selecting Documents and double-clicking on the launch.jnlp.