There is no minimum on orders for PU at any of our locations.
Orders that total more than $30.00 (without sales tax) with prints smaller than 24" ship for FREE to the lower US.
Orders that total under $30.00 incur a flat handling/shipping charge of $8.00. Orders that include the print size 24" long incur a $15.00 flat handling/shipping charge. Prints not mounted 20x20 and larger may incur additional shipping charges above the flat $15.00 rate. Large metal print orders 20x30 and larger and more than 15 pounds may have shipping charges.
We will contact you about charges before producing your order. All shipping information above references one shipping address per order.
Call or email customer service with shipping questions before placing your order. Orders with delivery confirmation receipts from our shipper will not be refunded, replaced or credited to your credit card. You may want to have your order shipped to your work address instead of your home to avoid theft.
If your package is visually damaged do not refuse it. Instead, photograph damaged box, unpack, and check for damaged product. If product is damaged, also photograph it. Do not discard anything. Email photos to firstname.lastname@example.org with your invoice number and we will make a claim with our shipper and replace your damaged product. We will replace your product quickly, but we cannot incur special shipping charges. Your order will be re-shipped as originally ordered. Please take this into consideration if you have a deadline for your order.
What do I do if I have a question or problem?
Contact customer service at email@example.com or firstname.lastname@example.org or call 616-264-3363, 616-264-3364, or production at 616-452-3941. For the quickest customer service, call please.
What is a metallic print?
Metallic prints are true silver halide photographs printed on a special paper that replicates the sheen of metal. Images are high gloss, high contrast, and have a high impact. Images with high color saturation make great metallic prints.
Can I edit my images after they are loaded in Photo EVO ordering software?
Edit your images BEFORE loading them into the system.
If you must edit your images in Photoshop or another image editing program after you have opened them in the Photo EVO ordering software, follow this procedure to insure that your changes will be made.
After saving your changes in your editing program, return to the ordering software. Right click the thumbnail of your image and select "Refresh". Your changes will be reflected in the thumbnail and you can safely place your order. Not following this procedure will result in distorted images.
On June 16, 2009 Apple deployed an update to OS X 10.5.7 for Java via Software Updates. This update has performed some restructuring of the folder path to Java Web Start, and fails to retain the file in its' expected path of Applications - Utilities. Attempting to launch a ROES shortcut results in the icon bouncing on the dock and nothing else occurring.
To resolve these startup errors, using Finder go into the local hard drive and System - Library - CoreServices. Locate Java Web Start.app and copy it to the clipboard, then paste it into the Utilities folder under Applications. Using a web browser, go to the lab's web site and launch ROES. During the startup process, 2 warning windows will display - one to trust the application and another to allow it unrestricted access to the system. Click OK to both of these and ROES should open as normal. In rare cases, you may need to right-click on the launch.jnlp and choose Open With, then Browse to Java Web Start.app in Applications - Utilities. You can associate it with the Java Web Start.app in CoreServices, but at this time it is impossible to tell if the next Apple update for Java will keep it there.
Core 2 Duo Systems: To get a new shortcut, open Java Preferences.app from the same Utilities folder and click the Network tab, then click View cache at the lower right to bring up the Java Cache Viewer. Use the menu or icon to create a desktop application or shortcut as desired.
Core Duo and Non-Intel Mac: Shortcuts seem to be able to be created but WILL NOT EXECUTE. You must run from the lab's ROES link on their web site or from their ROES listed in the Java Cache Viewer, accessed from Finder in Applications - Utilities and open Java Preferences.app. In the Network tab, click View to open the Java applications list.
My desktop shortcut has disappeared. How can I get it back?
If the Photo EVO icon on your desktop disappears, these are the steps to restore it:
1) Click "Start", then "Run"
2) Type in "javaws -viewer" into the "Run" box (without the quotes, note the space between javaws and the dash)
3) The Java Cache Viewer should open up. Right click the application you want to restore icons for and click "Install shortcuts"