Orders that total more than $20.00 (without sales tax) with prints smaller than 20x24 ship for FREE to the lower US. Orders that total under $20.00 incur a flat handling/shipping charge of $8.00. Orders that include the print size 24" long and larger incur a $12.00 flat handling/shipping charge. Not mounted prints 20x24 and larger may incur additional shipping charges above the flat $12.00 rate.
All shipping information above references one shipping address per order.
Call or email customer service with shipping questions before placing your order. Orders with delivery confirmation receipts from our shipper will not be refunded, replaced or credited to your credit card.
If your package is visually damaged do not refuse it. Instead, photograph damaged box, unpack, and check for damaged product. If product is damaged, also photograph it. Email photos to firstname.lastname@example.org with your invoice number and we will make a claim with our shipper and replace your damaged product. We will replace your product quickly, but we cannot incur special shipping charges. Your order will be re-shipped as originally ordered. Please take this into consideration if you have a deadline for your order.
What do I do if I have a question or problem?
What is a metallic print?
Edit your images BEFORE loading them into the system.
If you must edit your images in Photoshop or another image editing program after you have opened them in the PhotoEVO ordering software, follow this procedure to insure that your changes will be made.
After saving your changes in your editing program, return to the ordering software. Right click the thumbnail of your image and select "Refresh". Your changes will be reflected in the thumbnail and you can safely place your order. Not following this procedure will result in distorted images.
Core 2 Duo Systems: To get a new shortcut, open Java Preferences.app from the same Utilities folder and click the Network tab, then click View cache at the lower right to bring up the Java Cache Viewer. Use the menu or icon to create a desktop application or shortcut as desired.
Core Duo and Non-Intel Mac: Shortcuts seem to be able to be created but WILL NOT EXECUTE. You must run from the lab's ROES link on their web site or from their ROES listed in the Java Cache Viewer, accessed from Finder in Applications - Utilities and open Java Preferences.app. In the Network tab, click View to open the Java applications list.
If the Photo Evo icon on your desktop disappears, these are the steps to restore it:
1) Click "Start", then "Run"
2) Type in "javaws -viewer" into the "Run" box (without the quotes, note the space between javaws and the dash)
3) The Java Cache Viewer should open up. Right click the application you want to restore icons for and click "Install shortcuts"